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Shipping & Returns

Enjoy flexible delivery options with Hugglemoo! Choose from standard or express postage via Australia Post.

If you're in Brisbane, take advantage of our 4-hour Click & Collect service at Nextra Gifts & Souvenirs, located at:
Nextra Garden City  
Level 2, Shop 2060  
Westfield Mt Gravatt,  
2049 Logan Rd,  
Upper Mount Gravatt  
QLD, 4122.   

(07) 3422 0982
Simply place your order and pick it up at your convenience (ID required).

Why HuggleMoo?

Because finding the perfect plush should be as joyful as hugging one.

Premium Quality Plush

Lovable designs, crafted to last with the softest, safest materials.

Australia's Biggest Collection

From timeless classics to the latest releases, discover rare plushcats you won't find anywhere else.

Cuddles Delivered Fast

We ship daily from Australia, so your plush arrives right on time.

Happiness Guaranteed

Not in love? Send it back, every order is backed by our 30-day happiness promise.

Customer Reviews

I’ve shopped here three times now and every experience has been fantastic. Huge range of Jellycats I can’t find elsewhere, and their customer service is always friendly and helpful.

Chloe Broone Brisbane, Australia

What is there not to love!! My 2 girls are OBSESSED! They won't go anywhere without their bunnies.

Katherine Gallen Sydney, Australia

HuggleMoo delivered my plush in just two days. The toy is softer than I imagined and feels really well-made.

Cooper Reid Melbourne, Australia

My niece and nephews are obsessed with their new Jellycat, it’s the cutest and most luxurious plush toy we’ve ever bought. The quality is so good that I’m already planning to order more for Christmas.

Ava Smith Brisbane, Australia

I picked up the Smudge Bear for my daughter and it’s her new go-to cuddle buddy, super soft and charmingly designed! It hasn’t lost any fluff even with daily hugs and playtime.”

Malik Brown Melbourne, Australia

Let Us Answer Your Questions

We know shopping online can often be difficult, which is why we thought we’d clarify some things for you.

Are you an official Jellycat stockist?

Yes, we are proud to be an official Jellycat stockist. All of our Jellycat products are 100% authentic and sourced directly from Jellycat, ensuring you receive the highest quality plush toys.

How long will it take for my order to arrive?

Orders are processed within 1-2 business days, and standard shipping typically takes 3-12 business days. Express shipping options are available at checkout. You can track your order with Australia Post tracking - watch as your new fluffy friend makes its way to its forever home!

Do you accept returns or exchanges?

Yes, we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return it within 21 days for a full refund or exchange, provided the item is in its original condition and you have proof of purchase.

Is everything shipped from Australia?

Absolutely, all orders are shipped directly from our Australian warehouse, so you get faster delivery times and no unexpected customs fees.

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